Account help

Get back to what you need.

Choose the problem below to find your next step.

I cannot sign in

Use the email address linked to your account. If you have forgotten your password, request a reset email on the sign-in page.

Recover your account

I have an invitation

Open the personal link sent by your inviter. If the link has expired or no longer works, ask your inviter for help before starting again.

Continue with an invitation

A page says I do not have access

Check that you are signed in with the correct account. If you hold a sponsor, committee or Trio duty, switch to that duty from your account menu. Contact support if you still cannot open the page.

Sign in for support

Waiting for an email?

Check your spam folder and that you entered the correct email address. Use the newest sign-in or reset email. If the link has expired, request a fresh one.

No invitation yet?

Ask an existing Helpmekaar member about joining their stokvel. Membership is by invitation and requires approval.

See whether Helpmekaar fits your needs →

Keep your account private

Do not share your password or sign-in link. Support only has access to the information needed to help with your case.

Request access to your information

You can request a copy, correction, restriction or deletion of your personal information without signing in.

Save a privacy request

Save a request type and receive a receipt. No account, personal details or documents are required here. This does not send an email or change your records.

Check an existing receipt

Email the Information Officer intake address. Describe your request briefly and include your application reference if you have it. Do not send passwords, sign-in codes or identity documents with this first email.

dev@y-knot.io

This link opens your email app. Send the email there; opening the link does not submit a request. If no email app opens, copy the address into your email service.

Your identity must be verified before any records are shared or changed.

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